Check My Hearing – Privacy Policy

Our contact details

Name: Check My Hearing Ltd
Address: 1 The Traverse, Bury St Edmunds, IP33 1BJ
Phone: 0800 975 0378
Email: josh@checkmyhearing.co.uk

The type of personal information we collect
We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Date of birth
• Medical consent and related clinical information needed for your care

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Medical consent
• Patient confirmation and appointment booking
• Providing audiology assessment and treatment

We use the information you have given us to confirm appointments and to deliver your care.

Under the UK GDPR, the lawful bases we rely on for processing this information are:

• (a) Your consent. You can remove your consent at any time by contacting josh@checkmyhearing.co.uk (where consent is the basis we rely on).
• (b) We have a legal obligation.
• (c) We have a legitimate interest / provision of healthcare where applicable to providing your clinical care.

How we store your personal information
Your information is securely stored in the cloud (including in our practice management system, Cliniko) and in paper form at our head office. We keep patient records and consent information for 7 years, then dispose of them securely by shredding and/or deleting.

Your data protection rights
Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to correct personal information you think is inaccurate, or to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay a charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at josh@checkmyhearing.co.uk if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at josh@checkmyhearing.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk